Phoenix Counselling

The times when we feel at our weakest are the times we can begin to grow

About imageAbout imageAbout image

Welcome to Phoenix counselling UK!

My name is Caroline and I am a registered Counsellor and Psychotherapist and member of the BACP (The British Association for Counselling and Psychotherapy), which means you can be rest assured that I meet high standards of proficiency, professionalism and ethical practice.

If you are reading this it likely means you're unhappy about an area, or areas of your life and want to change, improve, or work towards acceptance.

That's what I'm here for!

They say a problem shared is a problem halved and while this is true my job is to do more than just listen but to also work with you towards positive change and/or acceptance. One size doesn't fit all and therefore I tailor sessions towards your needs and the unique human-being that you are, working collaboratively in a confidential and safe way, free from judgement, with an aim to help you to enjoy life and to thrive in it. Circumstances in life can knock you down but you don't have to stay there. Like a phoenix you can rise from the ashes and become happier, stronger and live your best life and I aim to help you do that.

I am a qualified integrative therapist (person - centered and psycho-dynamic approaches). I also incorporate elements of cognitive behavioural therapy (CBT). I am committed to continued professional development in order to give you the best type of therapy for your needs. My background in both acting and marketing has allowed me insight into two very different worlds and have allowed me to meet and build professional relationships with a wide variety of people.

Areas that I work with are (but not limited to):
Low mood
Childhood issues
Low self esteem
Relationship issues (including family relationships and friendships and relationships with colleagues)

Please feel free to call or email me with any questions and if you would like to book an introductory/assessment session. This would give you the opportunity to decide if i'm the right therapist for you and if therapy is the right path for you. It would include getting a basic understanding of your circumstances, history and what you want to achieve in therapy. If we decide to work together I would suggest a minimum commitment of 6 weekly sessions (50 minutes each) initially (with the option for more sessions dependent on your needs). Sessions can be paid weekly (£70 per session with a limited number of concessionary rates).

It's never too late to rise from the ashes and work towards becoming your best self so call or email me today.

Phoenix Counselling number: 0753 717 5067

Membership number: 00950963

  • Counselling London & online

Therapy based in London, offering an in person and online service to the UK and abroad.

The General Data Protection Regulation (GDPR) relates to your personal data that I collect, store, and share.This page details my GDPR policy.

Personal Data I will Collect.
  • Name.
  • Gender (birth gender, or your corrected identity, whichever you prefer).
  • Age.
  • Date of Birth.
  • Relationships & Progeny.
  • Occupation.
  • Address.
  • Telephone/SMS number (plus permission to send SMS & leave voice message).
  • Email address.
  • Counselling History.
  • Medical conditions relevant to counselling.
  • Prescribed medication, relevant to counselling.
  • Difficulties.
How I will store your Personal Data.
Storage Methods.
  • Paper: written notes (described below).
  • Smartphone: I will store your contact data (Name, mobile #, email address) in a plain-text note app that backs up to my private Google Drive. 
  • Email/SMS/WhatsApp: your email address and correspondence will be stored in my Gmail account by nature of you contacting me. Your telephone number may be stored in my SMS or WhatsApp app should we exchange messages this way. Electronic correspondence will also be held by the corresponding app (Gmail, Phone's SMS, WhatsApp).
  • Website: none of your personal data is stored on my website, other than to momentarily collect & send it to my Gmail account for the purposes of our initial contact, after which is automatically erased.
A note about GMail (Outlook etc) and Electronic Messaging Systems - free electronic email & messaging services (Gmail, Outlook, Facebook, WhatsApp etc) regularly read incoming & outgoing messages electronically. One of the reasons for this is that the service gains knowledge about the messaging user for the purposes of selling advertising to other companies. To put it plainly: if you email me about the topic of, say, your sexuality using your GMail address it's very likely sexuality will be associated with your email account... which will possibly attract associated advertising topics wherever you're logged in with that same account (eg
Best advice I can give is (a) to read the terms of service your free messaging provider and (b) to be cautious in what data you include when communicating electronically.Documents Held.
  • Contact Sheet
  • Contract/Agreement
  • Assessment Record
  • GDPR Agreement
  • Client Code (linking documents)
  • Brief Session Notes*
  • Contact name & telephone
  • Email/SMS/WhatsApp.
How I may Process/Share your Personal Data.
Supervision with a qualified supervisor. The consultation process is for my practice (rather than seeking instruction on working with you). In order to protect your privacy, my supervisor will not know you personally nor professionally. I will refer to you by your first name, and I may refer to your data verbally when it's helpful to my professional processes.*Session summaries are to assist me in supervison; they are my property.
If your health is in jeopardy (provided I have your consent) I may share your contact data with an emergency healthcare service (e.g. Mental Health Crisis Team).If I have become aware of your intent to cause harm to another person/organisation (e.g. terrorism), the law may require that I inform an authority without seeking your permission. In such a situation, the law may require that I share your personal data without your knowledge (known as: whistle-blowing).Erasing your Data.
When we have finished working together, I will erase electronic copies of your data & correspondence within one month.I will hold onto your written/printed data for up to seven years past the end of our working together. This is so that I have a reference of our work in situations such as you returning to counselling in the future. After this time has passed, I will destroy the written/printed data.Your Rights.
You have the following rights...
  • To be informed about what data you are giving me which I will record / have recorded (i.e. to be given this document).
  • To see the data you have given me about yourself** (free of charge for the initial request only).
  • To rectify any inaccurate or incomplete personal data about you**.
  • To withdraw consent to me using your personal data about you**.
  • To request your personal data be erased** (though I may decline the request whilst the data is needed for me to practice lawfully & competently).
** With individual counselling "you/your" refers to yourself alone. With couple and group counselling "you/your" refers to you as an individual and therefore you may only make a GDPR Data Request for data held about you as an individual;  *With respect to my session notes they reference either the individual (individual counselling),depending on the counselling service contracted. NB: A printed copy of this statement will be given to you when we first meet for counselling. If we agree to continue working together, we will both sign the printed copy of this statement to indicate our agreement.